Privacy Policy

Effective Date: March 18, 2026

IIB Smart Mobile Banking ("the App", "we", "our", or "us") respects user privacy and is committed to protecting personal information.

1. Information We Process

The App may process certain user information strictly as required to provide banking and related services. This may include:

• Login and authentication data
• Phone number and identity-related information
• KYC information and documents submitted by the user
• One-time password (OTP) data for verification and security
• Basic device and technical information necessary for app functionality, security, and compatibility

2. Purpose of Processing

We process the above information only for legitimate service-related purposes, including:

• User authentication and secure login
• Identity verification and KYC compliance
• OTP generation and verification
• Providing requested banking services
• Fraud prevention, security monitoring, and service protection
• Improving reliability, compatibility, and performance of the App

3. Data Sharing

We do not sell user personal data.

We do not use user data for advertising.

We do not share personal information with third parties except when necessary for:

• Providing the requested service
• Security and fraud prevention
• Compliance with legal, regulatory, or banking obligations
• Supporting regulated banking operations through authorized service providers or official systems

4. Data Storage and Retention

User data is retained only as necessary for service delivery, legal compliance, security, and regulatory requirements. Some information may be processed temporarily within the App for authentication and transaction-related purposes.

5. Data Security

We use appropriate technical and organizational security measures to protect user information against unauthorized access, misuse, alteration, disclosure, or destruction.

6. Children’s Privacy

The App is not intended for children, and we do not knowingly collect personal information from children.

7. User Rights

Users may contact us regarding questions about their personal information, subject to applicable laws and banking regulations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@iraqiislamicb.iq
Organization: Iraqi Islamic Bank
Website: https://www.iraqiislamicb.iq

Terms and Conditions

These Terms and Conditions govern the use of IIB Smart Mobile Banking services.

1. The terms and conditions agreed upon by the customer (Individuals, companies, or joint accounts) when opening an account form an integral part of this Agreement.
2. All transactions performed through e-banking services are legally binding on the customer. The customer is fully responsible for all activities performed on the account.
3. The customer agrees to exercise caution when transferring funds and is responsible for the accuracy of beneficiary details such as name, account number, and IBAN.
4. The customer must not disclose passwords and is fully responsible for maintaining their confidentiality. Any breach must be reported immediately to the Bank.
5. For multi-currency transactions, the Bank’s exchange rate at the time of the transaction will apply.
6. The Bank may route transfers through correspondent banks, which may deduct fees as per applicable regulations.
7. Transfers are subject to local and international regulations and may be delayed, suspended, or frozen in case of suspicion.
8. Requests submitted outside official working hours are considered received on the next working day.
9. Temporary unavailability of services due to system maintenance does not indicate service failure.
10. Some transactions may not appear immediately in account statements.
11. The Bank may deduct applicable fees directly from the customer account.
12. Submission of a payment request does not guarantee execution. Bank records are considered final proof of transactions.
13. The Bank is not liable for losses due to:
    • Force majeure events (war, disasters, system failures)
    • Customer negligence or device compromise
    • Misuse of services
    • Viruses or malware
    • Incorrect beneficiary information
    • Cancellation fees
14. The Bank is not obligated to refund money in cases of:
    • Incorrect transfers
    • Customer mistakes
    • Failed recovery of transactions
15. The Bank may act on customer requests received electronically without additional confirmation.
16. The Bank may refuse or suspend services without prior notice if deemed necessary.
17. The Bank may take legal action in case of misuse or violation of laws.
18. The Bank reserves the right to modify these terms at any time.
19. The customer may terminate the service by written notice (10 working days in advance).
20. The customer must follow all instructions provided by the Bank.
21. The Bank may reject transactions due to insufficient balance or suspicion.
22. Passwords are considered legally binding approval from the customer for all transactions.